| Energy service providers and utilities
are facing a world of deregulation and competition, resulting in
both change and uncertainty. Regulatory mandates, mergers and acquisitions,
and increasingly sophisticated customers are challenging companies
to transform business models and reengineer critical information
systems.
The use of the Internet for customer empowerment, B2B and B2C eBusiness
is just beginning to be explored. From customer registration for
deregulated energy to inter-company buying and selling of energy,
eBusiness is opening a whole new arena for energy providers.
Caresoft Inc assist Energy service companies, distribution companies,
Energy wholesalers, Energy traders, large consumers of Energy and
their partners in meeting new competitive environment challenges
such as Customer Segmentation and Profiling, Billing and Customer
Care Flexibility, Enterprise Data Integration, and Integration of
Electronic Customer Care Techniques.
Caresoft Inc can help utilities and energy service providers
worldwide enhance their customer focus, bill for multiple services
and profit from the convergence opportunities in today's increasingly
competitive marketplace. Outstanding customer care and operational
excellence are essential for all firms, whether a retail energy
service provider, distribution company, integrated multi-service
utility, or an internet-based energy aggregator.
We also provide our clients solutions with minimum risk that leverage
the power of the Internet, are quick to implement, affordable to
maintain, and scalable for the future.
To empower market-driven utilities, Caresoft Inc develops, delivers
and supports the Energy solution for energy and utility billing,
customer care, order management and customer analysis. Energy has
been designed and architected to handle multi-service billing including
gas, electric, water, value-added services, and optionally voice
and data communications. Energy combines multi-service capabilities
and a scalable, product-centric architecture to deliver strategic
flexibility, and increasing value over time.
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