What we stand for

MISSION: TO BE THE PREMIER PROVIDER OF SOFTWARE SERVICES.

We accomplish this by:

• Earning Trust every day, with our Clients and, with our Employees.
• The recognition of human genius as our greatest source of competitive advantage. Encouraging teamwork within the company and with all who join us in partnerships.
• Careful recruiting process to build the right team. Everyone willing to learn, change and grow.
• The entrepreneurial energy to stay ahead of the technology curve. Have right environment and a Plan for growth for each employee. The coordination of training and career development.
• The delivery of operational excellence; setting ever-improving standards for the software industry. All activities are Process Driven, deriving Best Practices from leading Industry Think Tanks. Focus on Consistent Quality of the End Product.

VISION: TO HELP OUR CLIENTS ACHIEVE AND MAINTAIN LEADERSHIP POSITION IN THEIR CHOSEN MARKET.

CORE VALUES:
• A Commitment to quality and Curiosity: A relentless research and development mentality.
Commitment to stay ahead of the tech curve with continuous training & career development.
• A Respect for Responsibility: Each individual in our team takes ownership of their actions and
realizes how individual actions build a championship team.

COMPENSATION: Fair Plus a lot of Fun and Care.

MOTTO: We Care and it shows in all of our contacts with Past & Present clients, employees and
vendors.

A TRADITION OF INTEGRITY AND EXCELLENCE THROUGH OUR CODE OF CONDUCT.

It is our commitment to do the right thing, every day. That means being open, honest, and transparent about
what we do and who we are. That means accountability for our actions. That means “doing” what we say. That
means saying only what we can do.

 

WARNING SIGNS – YOU’RE ON THIN ETHICAL ICE WHEN YOU

HEAR…
“Well, maybe just this once…”
“No one will ever know…”
“It doesn’t matter how it gets done as long as it gets done.”
“It sounds too good to be true.”
“Everyone does it.”
“Shred that document.”
“We can hide it.”
“No one will get hurt.”
“What’s in it for me?”
“This will destroy the competition.”
“We didn’t have this conversation.”
“This is a ‘non meeting’.”

You can probably
think of many more
phrases that raise
warning flags. If you
find yourself using
any of these
expressions, take the
Quick Quiz and
make sure you are on
solid ethical ground.

1. Are my actions legal?
2. Am I being fair and honest?
3. Will my action stand the test of time?
4. How will I feel about myself afterwards?
5. How will it look in the newspaper?
6. Will I sleep soundly tonight?
7. How would I feel if my family, friends,
and neighbors knew what I was doing.

If you are still not sure
what to do, ask…
and keep asking until
you are certain you are
doing the right thing.

CARESOFT: GOING THE EXTRA MILE – CUSTOMER SERVICE CASE STUDIES.

Our Commitment: We will treat all of our clients the same way we treated them, when we were trying to land their
business in the first place.

CASE STUDY 1: A Fortune 500 Client had hired a Consultant for Staff Augmentation for a 4 week project. However, at
the end of Consultant’s term, Manager informed Caresoft that he was unhappy with Consultant’s performance. Manager
had run out of budget for the project, and the work was still unfinished.
Resolution: 1. Caresoft’s top management immediately got in touch with the manager to understand the situation.
2. Caresoft, at its cost, deployed another consultant with better skills and experience for this project. This consultant
worked for additional 8 weeks to finish pending work to Client’s satisfaction. Caresoft did not bill for this extra work.
3. Caresoft paid the first Consultant for all of his billable time even though Client had held the payment to Caresoft. This
avoided any legal repercussions to client, down the road.
Conclusion: We put our money where our mouth is. We lost money on this project, but, we were happy to see a satisfied
customer, resulting in a long term win-win for both parties. We also ensured that there will be no legal hassles for our
client down the road.
CASE STUDY 2: A Fortune 500 Client had hired one of Caresoft’s consultants for IT Staff Augmentation. Due to budget
cut, the project was shut down before the end of work order. However, because of an on-going re-organization at client
site, Caresoft was not informed about project ending. Consultant took advantage of this communication gap and started
sending forged timesheets to Caresoft. He even forged his manager’s signature. This continued for about 2 months before
the forgery could be discovered. Caresoft’s Insurance Company asked to file a law suite against the Consultant for
forgery. Without the law suite, the Insurance would not cover the loss. However, Client Manager was not comfortable with
the idea of visiting court.
Resolution: Caresoft’s Top Management worked very closely with the Client throughout this incident. Caresoft kept
Client’s interest at the top of its agenda. Eventually, Caresoft did not press charges against the Consultant and absorbed
all losses to avoid any inconvenience to the Client.
Conclusion: We value our Client’s time and their preferences. Caresoft follows Stringent On-Boarding and Project
Ending Processes to ensure smooth transition of Consultants.
Well… let’s clarify one thing. We do not specialize in consultants who cause problems. We have made over 1,000
Placements. Conflicts as described above are rare. However, it is our commitment that Caresoft’s Top Management will
immediately get involved and WE WILL RESOLVE ALL CONFLICTS TO CLIENT SATISFACTION.